Thanks for your comment, user_x8t5i9. I'm sorry to hear you're experiencing a similar issue. This is not the experience we would like you to have. I'd like to help troubleshoot. Is the test result over Wi-Fi or Ethernet? Have you tried rebooting your modem manually or through the Xfinity App? Did you check the coaxial connection to make sure it's tight on both ends (wall plate and modem) and there's no damage to it?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Thanks for meeting us here in our community, @user_g3wk2s. Sorry to hear about the trouble with your internet speeds. What troubleshooting have you done already? I know how frustrating it can be when you count on internet, so much daily. Did you happen to check if the coaxial cable was secure and finger tight at the wall and behind the modem? It often happens that the cable gets loose with cleaning.
user_x8t5i9
Visitor
•
1 Message
2 days ago
Pay for 400 MB. did test and running at 40 mb
1
0
XfinityLinda
Official Employee
•
2.6K Messages
17 hours ago
Thanks for meeting us here in our community, @user_g3wk2s. Sorry to hear about the trouble with your internet speeds. What troubleshooting have you done already? I know how frustrating it can be when you count on internet, so much daily. Did you happen to check if the coaxial cable was secure and finger tight at the wall and behind the modem? It often happens that the cable gets loose with cleaning.
Here's a helpful article to help optimize your internet connection: https://www.xfinity.com/support/articles/improve-your-wireless-home-network.
(edited)
0
0