Thanks for meeting us here in our community, @user_g3wk2s. Sorry to hear about the trouble with your internet speeds. What troubleshooting have you done already? I know how frustrating it can be when you count on internet, so much daily. Did you happen to check if the coaxial cable was secure and finger tight at the wall and behind the modem? It often happens that the cable gets loose with cleaning.
user_x8t5i9
Visitor
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1 Message
2 days ago
Pay for 400 MB. did test and running at 40 mb
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XfinityLinda
Official Employee
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2.6K Messages
10 hours ago
Thanks for meeting us here in our community, @user_g3wk2s. Sorry to hear about the trouble with your internet speeds. What troubleshooting have you done already? I know how frustrating it can be when you count on internet, so much daily. Did you happen to check if the coaxial cable was secure and finger tight at the wall and behind the modem? It often happens that the cable gets loose with cleaning.
Here's a helpful article to help optimize your internet connection: https://www.xfinity.com/support/articles/improve-your-wireless-home-network.
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