@user_zq5kn5 I understand how important your services are to you as they are to me as I just started to work from home full time! Any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working!
When you are looking at your speeds are you completing them while being hardwired to the modem or while on a WiFi connection? Would you mind running a speed test here https://speedtest.xfinity.com/ while being hardwired to the modem with an ethernet cable and sending me the results? If you are using our Gateway, can you visit the link: https://www.xfinity.com/support/articles/speed-to-gateway-test-faqs and do a speed test to the Gateway.
XfinityDena
Official Employee
•
3.9K Messages
13 hours ago
@user_zq5kn5 I understand how important your services are to you as they are to me as I just started to work from home full time! Any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working!
When you are looking at your speeds are you completing them while being hardwired to the modem or while on a WiFi connection? Would you mind running a speed test here https://speedtest.xfinity.com/ while being hardwired to the modem with an ethernet cable and sending me the results? If you are using our Gateway, can you visit the link: https://www.xfinity.com/support/articles/speed-to-gateway-test-faqs and do a speed test to the Gateway.
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