J

Visitor

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4 Messages

Friday, May 2nd, 2025 4:07 PM

Low PWR on Downstream - I have to reconnect to services or reload websites often.

I have tried multiple computers and all the various troubleshooting items (direct to modem from computer, turn everything off and on, etc... etc...)

I noticed on the modem it has some T3 errors happening and there is a low PWR level on at least one channel.  

I have to constantly reconnect to services and with websites they seem to hang and I have to reload them to get them to load sometimes.  This is all new since trying to upgrade my service a couple weeks ago.  First tech said it was an infrastructure issue and another team needed to come out, they did come out and found some issues and said they fixed them.  I still had issues, another tech came out and said the line from the street to my house was "long" and the signal was a little low and another team would need to come out and see if they could increase the signal.  I never got any message that they came out to do that.

Visitor

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4 Messages

1 month ago

Here is a screenshot of the modem levels, this is right after a reboot.

Visitor

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4 Messages

Even when I went to post that message, I got the following error and had to press submit again for it to work:

Official Employee

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1.6K Messages

Hi @J8301 I’m sorry to hear of the ongoing issues with your internet connection. Our team can help!
Can you please direct message me your first and last name along with your full service address so that I can assist. 
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

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110.8K Messages

1 month ago

@J8301 @XfinityKei 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

(edited)

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