Visitor
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1 Message
Low Modem Security
I received a phone call about my modem having low security and foreign actors can connect to it. Is this correct or bogus?
Visitor
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1 Message
I received a phone call about my modem having low security and foreign actors can connect to it. Is this correct or bogus?
BruceW
Gold Problem Solver
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27K Messages
51 minutes ago
It's probably a scam, an attempt to persuade you to give control of your equipment to a criminal. If an employee doesn't reply to your message here, Comcast Security Assurance should be able to answer your question. You can reach them at 1-888-565-4329 (from https://spa.xfinity.com/contact-us). Note that this is NOT one of the general customer service numbers.
The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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