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user_45qdn8
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Sunday, March 16th, 2025 10:08 PM

low download speed

I have X1 Pro+ and my download speed is 93.2 and upload is 35.5. I did get an email saying I got an increase in speed last week but I haven't seen a change. I had the virtual assistant check and it said that the signal was good and the Xfinity modem was fine. My account says I should get up to 1000 mbps.

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Updated 

2 months ago

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XfinityMarcos

Official Employee

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2.4K Messages

3 months ago

Hi user_45qdn8, I'm glad to hear you received that email regarding the speed upgrades we made across our network. And I can imagine you're eager to take advantage of those. We may need to take a look at some signal issues, but before I do, I'd like to ask a few clarifying questions. Are you using a standalone/personal router along with your gateway? Also, are you seeing slow speeds on all of your devices or just one? And finally, are you testing over Wi-Fi, ethernet, or both types of connections? 

 

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porcupine

Visitor

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1 Message

@XfinityMarcos​ 

I use just the Xifnity modem connected by  ethernet to my desktop computer nothing else is being used.

I did a speed test by wifi with my phone and it was 87 down 39 up

(edited)

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3 months ago

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XfinityAmandaB

Official Employee

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2.3K Messages

 

porcupine If you are encountering the same issue as the original poster, I would recommend starting with the troubleshooting available in the Xfinity app. If there is an issue with the speed provisioned to the modem the troubleshooting should pick that up and send the correct signals for you. Have you already attempted the troubleshooting using the Xfinity app? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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user_33ck8t

1 Message

ive done this many times and nothing changes it stays 90 to 98 mbps and upload to 35

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2 months ago

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XfinityBenjaminM

Official Employee

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2.1K Messages

We'll be happy to take a closer look at what is going on with your speeds. We also see your Direct Message. In the future, please wait to be invited to send a DM, as it is against our Forums Guidelines to send an Unsolicited DM to an Official Xfinity Employee. We will reply to your DM shortly, but please remember to follow the process going forward.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

2 months ago

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