Low download internet speed

user_evs162 if you bypass your router and test your speed directly to the Arris modem do you see a different speed? Sometimes you need to reset your modem and PC after trying this, but that's the best thing you can do to troubleshoot further.

@XfinityJosephA​ wrote;

Sometimes you need to reset your modem and PC after trying this,

FWIW. A straight cable modem has to be power-cycled / re-booted each and every time that one changes the device that is being connected to it in order for that device to be able to get an internet connection.

@user_evs162 Thank you for confirming that you are getting 95 Mbps on the Wi-Fi connection to your notebook. Do you have the ability to disconnect the router from your modem, hook the notebook up directly to the modem itself and then run a speed test? I'd like to try and rule out any issues with the router itself. 

@user_evs162  You are so very welcome, I'm sure it isn't the fix you were hoping for since routers cost money, but I'm glad we were able to sort it out for you. I'd like to follow up after you replace the router to make sure that you are receiving the right speeds. Keep in mind that Wi-Fi speeds will be slightly less than the hard-wired speeds, and can also depend on how many devices are using the service, etc. Do you know when you'll be replacing the router?