Visitor
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2 Messages
Low DHCP lease times between 1 and 2 hours for WAN. Disconnecting from game services 30minutes/1 hour intervals
Services disconnect every 30 minutes to 1 hour intervals.
I've experienced this issue multiple times in the last year. The issue will persist for about 1-2 weeks and then stop happening, 4-6 months later it will happen again. I've experienced it on both the xb7 gateway from xfinity and a G54 surfboard that was purchased earlier this year. The issue corresponds with low DHCP lease times for WAN IP.
I've contacted xfinity multiple times about this issue and they keep saying nothing is wrong. They have sent a technician out multiple times that have replaced lines and checked the signal on my devices. I repeatedly tell them that there is no issue with my signal and the issues seem to be handshakes at certain intervals which is causing brief disconnections. No one can answer what is causing my DHCP lease times to be so low or point me to a team that could answer my questions.
XfinityShawn
Official Employee
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1.5K Messages
6 months ago
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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mingler
Visitor
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2 Messages
1 day ago
This issue is happening again. My DCHP lease times on my public IP have dropped to between 1 and 2 hours causing refresh attempts. These refresh attempts cause disconnections.
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EG
Expert
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110.3K Messages
12 hours ago
@mingler @XfinityMarshante
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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