Lousy tech support and customer service

We had a scheduled maintenance in our neighborhood and never regained service after the job was completed. I went into the local store here in Lafayette and they wanted to help, but could not because they are heavily restricted. They use to be the one stop shop for getting issues resolved, but Xfinity has decided to pull away from solid customer service to overseas customer service representatives in international waters that can barely speak english and are not true techs using flowcharts. None are able to escalate my issues because its a continuous loop that does not solve the problem. Multiple residents were affected in our neighborhood and xfinity wanted to treat it as individual service issues instead of getting the techs out to fix the problem that they created. Most were scheduled out a week before a tech could make a service call. I went three days without service and my wife works remote. This was totally unacceptable as my wife lost time on the her job that cannot be recovered. I knew that we had no service coming into our residence as I own my own modem after going through five of the XB models, because they overheated and ended up failing. I have a nighthawk cm3000 which has line diagnostics. I told customer service that there was not signal coming to the house and that it was due to the techs performing maintenance in the our area. They would only schedule a tech appointment and it took 3 days. When the tech finally arrived, I was told there was no service coming into the house or my neighbors. Just like what I told xfinity from the get go. Also, found out there are less than 12 techs in Lafayette, Indiana which is ridiculous. The tech tried to escalate the service issue, but was limited with what he could do. After a few hours, a tech came out and was able to restore the service outage that they created. Trying to escalate my complaint has gone nowhere, because xfinity likes to keep it that way. You wonder why you have lost so many customers and have so many BBB complaints against your company. I am now looking at taking my business to metronet that is much more reliable in our area and has much better reviews and customer service. It is said that corporate is so detached from their customer base and actually think the way they are doing things is working. You are losing another customer and more, since after talking to the multiple customers in my area that lost service and we are all planning to switch to metronet. I have had service with xfinity for over two decades. Good job xfinity on customer retention(not). Metronet - cheaper plans and faster internet download and upload speeds and no more hidden charges or having to negotiate plans that always increase over time. I am very dissatisfied and disgusted with how xfinity limits what their local employees can do trying to help their customers. The local employees are good at what they do, but can't do much since xfinity has farmed out customer service outside the country. Hope this all sinks in xfinity, but probably won't.