1 Message
Loud Humming with Internet Modem
My Xfinity wifi modem (xFi Gateway) has been making a loud humming noise since I got it, could I get a replacement or take it in for repair if needed?
1 Message
My Xfinity wifi modem (xFi Gateway) has been making a loud humming noise since I got it, could I get a replacement or take it in for repair if needed?
EG
Expert
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110K Messages
11 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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EG
Expert
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110K Messages
11 days ago
The fan is malfunctioning or the blades are loaded with dust. It's quite a common problem here. You could try blowing it out with some canned air. If that doesn't work, there is no fix other than to get it swapped out for another by them. Taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one.
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XfinitySara
Official Employee
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1.7K Messages
11 days ago
Hey there, @user_gg8rpe! Thanks for taking the time to visit our Xfinity Community Forum with your equipment concerns. I'm sorry to hear about this issue with your Gateway making a loud noise, and I'd love to see what we can do to help! While you shouldn't have a problem simply taking into an Xfinity Store for a replacement device, we also offer some troubleshooting to address noise issues. Have you checked out all your options within the Xfinity App?
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