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Loud hum from modem
I know this topic has been posted about a lot but I didn’t want to necro an old post. My modem makes a humming sound at varying volumes and at its loudest it’s quite annoying. The common answer seems to be to get it exchanged, but if so many share the issue, how likely am I to get a quiet one? Have many people had success with a different gateway? I don’t know the model number but it only has two broadband ports, if that helps. Is there a four port model? I may look into getting my own if it’s not worth the hassle to exchange it. Thanks for any help.
XfinityAldrik
Official Employee
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2.1K Messages
10 months ago
Thank you for reaching out to us @Saruto77! The modem can make some noise while it’s powered on, but it shouldn’t get loud. Based on the number of ports your modem has, it sounds like you currently have our XB6 wireless gateway. When upgrading my internet speed my XB6 was swapped out for an XB7. I can’t recall the XB6’s humming being too noticeable, but I know the XB7 I have right now is practically silent. Both the XB7 and XB8 come with 4 ethernet ports. Here’s an article that goes over each of our Xfinity Gateways.
If you’d like you can swap the modem at a local store or we can assist with shipping a modem. There may be a shipping charge if you’d prefer to have one shipped instead of going to a local service center.
You can also purchase your own, this link here helps you find a compatible modem recommended for your speed tier.
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