Visitor
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6 Messages
Lost MDD Timeout
For the past three weeks, my household has been experiencing intermittent internet drops. At first I thought it was due to the maintenance Comcast said they were doing around 12/29 in my area, but the drops persisted after the maintenance was complete.
I called Comcast and set up an appointment for a tech to come out, and he stated that the signal was strong enough and encouraged me to replace my 5 year old cable modem.
I replaced my modem, and the internet drops continued intermittently. Throughout these drops, both modems continued to report "Lost MDD Timeout" events. My family and I are frustrated by the random internet drops.
Comcast, can you please assist with some more in-depth troubleshooting?
XfinityDuron
Official Employee
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476 Messages
16 days ago
Hello, I hope you're having a great day. I'm reaching out to see if you are still having your internet drop issues at this time?
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EG
Expert
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115.8K Messages
2 hours ago
@user_w8hezw @XfinityEmilyB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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