U

Visitor

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1 Message

Thursday, May 8th, 2025 3:38 AM

Lost Connection to home internet network

my Mac won't connect to my home wi-fi anymore.I have changed no settings. I have 4 macs in my home. They all connected to the home wi-fi without an issue.Then one would not connect at all. Later a second one would connect to the xfinity general (unsecured) network then it stopped connecting at all, two others do not connect to home wifi any more but will connect to xfinity network. Have one older laptop (no connection at all), one older desktop (connects to xfinity),one brand new laptop (connects to xfinity) and one brand new deskto- (mac mini M4) that now will not connect at all. Old and new desktops are in same room!

Official Employee

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142 Messages

6 days ago

Hello @user_n2k9it. Thank you for reaching out on our Community Forum. I know how frustrating it is when you cannot get devices connected to the internet. I would love to look into this for you 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

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