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Sunday, September 17th, 2023 12:20 AM

Closed

Lost connection due to untrusted certificates

My internet has been working just fine for weeks. Suddenly one day I’m unable to use the internet on my phone, TV, and laptop. I get a pop up box on my phone that says “cannot identify server identity” for m.Hotmail.com and for Susi.Comcast.net. I have not changed anything that would cause this. When I try to browse the web, it says it cannot connect to a secure server. When I check my connection, it says I’m connected. I’ve tried restarting my equipment. I tried to call Xfinity and have been hung up on three times after telling me I should just cancel my internet since it doesn’t work. Horrible customer service and still no internet

Official Employee

 • 

872 Messages

8 months ago

Thank you for reaching out to us here @user_29855c. I would be happy to look into any internet issue from hereor you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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