Sunday, September 17th, 2023 12:20 AM


Lost connection due to untrusted certificates

My internet has been working just fine for weeks. Suddenly one day I’m unable to use the internet on my phone, TV, and laptop. I get a pop up box on my phone that says “cannot identify server identity” for m.Hotmail.com and for Susi.Comcast.net. I have not changed anything that would cause this. When I try to browse the web, it says it cannot connect to a secure server. When I check my connection, it says I’m connected. I’ve tried restarting my equipment. I tried to call Xfinity and have been hung up on three times after telling me I should just cancel my internet since it doesn’t work. Horrible customer service and still no internet

Official Employee


872 Messages

8 months ago

Thank you for reaching out to us here @user_29855c. I would be happy to look into any internet issue from hereor you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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