Loss of Speed

@XfinityAldrik​

“All devices” is difficult to define. I notice the issue first on my desktop PC (HP - ENVY - 750-114 w/ Windows 10). I then run the Speedtest app on both my iPad (10th generation) and iPhone 13 mini. Both the desktop and the iPhone have NordVPN running. Just to be sure, I pause the VPN on my desktop and rerun the speed test. I also use the speed test in the router (Netgear Orbi RBK50) app on my iPad. All three devices are connected wirelessly. The only device hardwired to the gateway (Arris SB8200) is the router. A complete list of devices connected the router includes an LG TV, HP printer, Nintendo Switch, iPhone 13, and 2 HP laptops. At 5:00am, when I notice the very slow speed, I do not have access to the laptops or the iPhone 13. They belong to my child who is still asleep. When I check the status of the gateway, it typically reads: Download Power is between 7.3 dBmV and 10.8 dBmV and SNR/MER is between 41.5 dB and 46.5 dB. Upload Power is between 39.0 dBmV and 41.0 dBmV. And if I remember my old Geek Squad days, this falls within the normal ranges. This is probably more information than you need, but…

@EamonClancy 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

@EG​

I spent hours messaging with xfinity. He just didn’t seem to understand that the issue was not a wireless issue, but a gateway issue. (He kept calling my Arris SB8200 a modem. 50+ years in the computer tech field, I remember MOdulate/DEModulate devices needed for dial-up.) I decided the issue was a transient one that has not reoccurred since I started this thread. Causes? Gremlins? Sun Spots? AT&T replacing their lines? I don’t know, but it appears to be gone and all is working.