Regular Visitor
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4 Messages
Loss of internet service
Internet is down, has been since yesterday. Tried calling but it loops and says to reset before they connect an agent and then wont connect to an agent.
Unplugged all connections, made sure they were tight when reconnecting. Xfinity wifi backup service is out and well. Can not schedule a tech to fix. Checked outages. None reported. Ran the app to test connection, says it's working fine. Tried everything.
Unplugged all connections, made sure they were tight when reconnecting. Xfinity wifi backup service is out and well. Can not schedule a tech to fix. Checked outages. None reported. Ran the app to test connection, says it's working fine. Tried everything.
solson9166
New Poster
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1 Message
5 years ago
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Jbmeth007
Contributor
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34 Messages
5 years ago
best place to start is looking at signal levels by going into modem gui. 10.0.0.1, 192.168.100.1. etc
The coax line won't have static build up. it is grounded were it enters your house.
the channels it locks onto should be closest to 0 in the dB scale, if your -/+5 dB on the channels it could lead to disconnects or not connecting at all.
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EG
Expert
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111.4K Messages
5 years ago
@Jbmeth007
"if your -/+5 dB on the channels it could lead to disconnects or not connecting at all. "
The range is -10 to +10
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Tjfwifi
Regular Visitor
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4 Messages
5 years ago
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