rlowe711's profile

Regular Visitor

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3 Messages

Thu, Dec 17, 2020 8:00 AM

Losing WiFi every 15 minutes and it's unsecured

My modem Xfinity gateway is losing the WiFi broadcast every 15 minutes.  It's gone for about a minute then back up.  I can tell by the front panel lights that are blinking then turn off when I lose the WiFi.  (Both channels). 

When the WiFi is up, it is unsecured - open connection.  I have verified passwords and security are on the channels throught the Gateway interface.  I restarted the Gatway several times and even restarted just WiFi module from within the gateway with no change.

Any idea for configuring or need new modem?

Responses

Regular Visitor

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3 Messages

6 m ago

I connected my laptop by ethernet to the gateway.  I verified the passwords and security are correct for wifi in the Xfinity software for the gateway.  The problem was still occuring.  The wifi drops out and there is still an open network.  I don't understand why I would have an open network with verification of passords and security WPA-2 enabled on both channels.  

I assume I need a new modem or I'm missing an obvious config setting somewhere to change network from open to secured.

 

The modem was originally installed by a contractor.  It worked until this event occurred recently. I called tech support but they said a possible software upgrade was causing it and that it wasn't a security risk to work on open wifi.  I disagree with that statement.

EG

Expert

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87K Messages

6 m ago

For the first problem. As a test, does a computer hardwired directly to the gateway device with an ethernet cable have the same problem ?


With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.

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EG

Expert

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87K Messages

6 m ago

What I meant by my question and the test was *does the hardwired connection simultaneously also drop out along with the WiFi* ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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3 Messages

6 m ago

The ethernet connection is good.  Signal stays on ....just wifi going out. 

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