Regular Visitor
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16 Messages
Losing Internet everytime it's hot out 5+ times today
We work from home and have lost our Internet at least five times today.
It does down for about 10 minutes at a time. This seems to happen everytime it's 90'F or more outside.
Our house has AC, so the modem should be fine? ALso the Tv guide freeze at the same time with RDK-03033 error code,
If we call support all their script seems to tell them is to send a signal to reset the modem. That's not the fix.
Is there a correct solution? Would replacing the modem help? Not sure?
Monday 7/8
10:55am - 11am 86'
12:30p - 1240p 96'
3:43p - 3:54 98' DHCP failure
4:40p - 4:50p
EG
Expert
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104.8K Messages
13 days ago
What do the modem's signal stat values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
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EG
Expert
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104.8K Messages
12 days ago
If it's in bridge mode, that first blue-colored link should work: http://192.168.100.1
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toby2347
Regular Visitor
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16 Messages
12 days ago
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EG
Expert
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104.8K Messages
12 days ago
Those values are all well within spec. There's plenty of wiggle room to allow for temperature-induced fluctuations. Were those taken when it was cooler or over 90 degrees ? If it was the former, could you please grab another set when it's over 90 so that we may compare the two conditions.
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XfinityMarcos
Official Employee
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1.6K Messages
12 days ago
Thanks for taking the time to reach out to our Forum and grab those stats toby2347. There could be other factors in play besides the heat, but I can help every step of the way. To make sure we're on the same page, are there any troubleshooting steps you've taken on your end? That way we can possibly avoid repeat steps. Also, I appreciate the help you provide to our community @Again.
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