gchristo1's profile

Visitor

 • 

1 Message

Wed, Aug 4, 2021 2:50 AM

Losing internet daily

I have had to reboot the xfinity modem multiple times over the last 4 days. What is the process for exchanging it for a new one?  I am a network administrator for a school district and my wife works from home in the medical industry so it is crucial that we have reliable internet 24/7/365..

Responses

XfinityJay

Official Employee

 • 

141 Messages

1 m ago

Hello, @gchristo1. I know how tough it can be to have service issues. Especially during working hours.  Let's work together to take a further look into this.

 

Can you do me the huge favor of initiating a chat by providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed. We're looking forward to making this right! 

Again

Expert

 • 

26.4K Messages

1 m ago

Not accessibility [disability] related.  Moving thread to Your Home Network.

@XfinityJay 

New to the Community?

Start Here