gchristo1's profile

Visitor

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1 Message

Wednesday, August 4th, 2021 2:50 AM

Closed

Losing internet daily

I have had to reboot the xfinity modem multiple times over the last 4 days. What is the process for exchanging it for a new one?  I am a network administrator for a school district and my wife works from home in the medical industry so it is crucial that we have reliable internet 24/7/365..

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Official Employee

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618 Messages

4 years ago

Hello, @gchristo1. I know how tough it can be to have service issues. Especially during working hours.  Let's work together to take a further look into this.

 

Can you do me the huge favor of initiating a chat by providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed. We're looking forward to making this right! 

Expert

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31.9K Messages

4 years ago

Not accessibility [disability] related.  Moving thread to Your Home Network.

@XfinityJay 

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