Visitor
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1 Message
Losing internet daily
I have had to reboot the xfinity modem multiple times over the last 4 days. What is the process for exchanging it for a new one? I am a network administrator for a school district and my wife works from home in the medical industry so it is crucial that we have reliable internet 24/7/365..
Responses
XfinityJay
Official Employee
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141 Messages
1 m ago
Hello, @gchristo1. I know how tough it can be to have service issues. Especially during working hours. Let's work together to take a further look into this.
Can you do me the huge favor of initiating a chat by providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed. We're looking forward to making this right!
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Again
Expert
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26.4K Messages
1 m ago
Not accessibility [disability] related. Moving thread to Your Home Network.
@XfinityJay
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