Contributor
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39 Messages
Losing internet daily, modem is resetting.
I used to have completely stable internet, but noticed a trend in the last few weeks. My internet is going out daily, while my modem seems to be rebooting, once or twice between 3-5AM. How can we diagnose so we can fix? Modem is a GCM4331COM
Examples:
3/26 3:26AM - down 3 mins.
3/27 3:14AM - down 3 mins.
3/27 4:07AM - down 3 mins.
EG
Expert
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110.3K Messages
2 years ago
FWIW, the overnight hours are their window of opportunity for performing network maintenance / upgrades.
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EG
Expert
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110.3K Messages
2 years ago
It happens sometimes. They are currently doing major network upgrades. It could be something else. I'm not an employee. I can't speak authoritatively. Contact customer service if you like. Good luck with that...
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