Visitor
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8 Messages
Loses all internet connect for 30-1 minute every hour or so
Every hour or so I lose all my internet connectivity. When playing games Ill be told i'll have packetloss of around 50%. https://imgur.com/a/Ip0Xqeo This is a screen shot of right after when it happens.
EG
Expert
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111.7K Messages
4 years ago
The packet loss begins right at your own home network / gateway device. Is this with a WiFi connection ? If so, for a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
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EG
Expert
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111.7K Messages
4 years ago
There could be a problem with your computer / NIC (Network Adapter), the ethernet cable, or the gateway itself. If you are using a flavor of the Windows O/S, open a command prompt window and issue this command: ping -n 50 127.0.0.1 When it completes, copy the text output and paste it in your next post here.
(edited)
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EG
Expert
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111.7K Messages
4 years ago
That tested your computer / network adapter. No packet loss there. Now, lets test your ethernet cable and gateway device. Use this command: ping -n 50 10.0.0.1
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EG
Expert
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111.7K Messages
4 years ago
Hmmm...... That's strange. The Pingplotter output clearly showed 50% packet loss right at the gateway's IP...... Please try one more test. Use the same command but change the IP address to that of your Comcast WAN default gateway's address (hop #2 on the Pingplotter output).
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EG
Expert
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111.7K Messages
4 years ago
Well none of the tests have revealed the issue except for the Pingplotter, sorry. Are you still experiencing the issue ?
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