Hello @user_38e053! As @EG mentioned, you can find out a lot of information about your services by logging into your Xfinity account through the web portal, or use the Xfinity app. There are also built in troubleshooting options that may help determine any issues.
EG
Expert
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117.7K Messages
3 years ago
The concern is not "Xfinity App" help related. Topic moved here to the proper help section for assistance.
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EG
Expert
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117.7K Messages
3 years ago
First. When these outages occur are they being officially indicated here with any info about them ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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XfinityMartyR
Official Employee
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3.2K Messages
3 years ago
Hello @user_38e053! As @EG mentioned, you can find out a lot of information about your services by logging into your Xfinity account through the web portal, or use the Xfinity app. There are also built in troubleshooting options that may help determine any issues.
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