Looking to get help with coaxial port

I have two coaxial ports in my home, but one of them is very slow. This also happens to be the port that I want to use, and I'm having trouble finding how to get support for my issue. On top of that, I find that my internet speed is substantially lower than advertised, even on the better coaxial line. Please help!

Responses

Oldest First

Selected Oldest First

EG

Expert

•

112.5K Messages

1 day ago

What do the modem's signal status values look like on the "slow" outlet ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1

Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.

What is the exact make and model number of the modem / gateway device ?

1

0

U

user_kcbbxl

Visitor

•

2 Messages

The modem is a new Gateway model XB8. Last time I tried setting up the connection, the Xfinity app itself said that the connection was only 50 mbps instead of the intended 1000 mbps, and restarting didn't fix it. I'm not really inclined to try moving my router to that port again since the setup either fails or gives a bad connection as mentioned. I just want to schedule an appointment so someone can look at it.

Like

Reply

1 day ago

0

EG

Expert

•

112.5K Messages

24 hours ago

Ok. Can't advise further then. Good luck to you !

0

Your Home Network

user_kcbbxl

Looking to get help with coaxial port

EG

user_kcbbxl

EG

New to the Community?