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timc126
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Saturday, August 29th, 2026 10:11 PM

Looking to file ADA complaint regarding access to services

I am an Xfinity Internet customer and want to be able to view and manage the devices connected to my home network from my desktop computer. Requiring customers to use the Xfinity mobile app for basic network administration is unnecessarily restrictive.

A desktop computer provides a much larger screen for reviewing device names, MAC addresses and network information, and it is considerably easier to identify and manage multiple connected devices.

Please restore full connected-device viewing and home-network management through the Xfinity website. Customers should have the choice of using either a desktop browser or the mobile app.

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4 hours ago

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XfinitySean

Official Employee

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928 Messages

4 hours ago

Hi timc126, thanks for taking the time to post here on the forums! We can absolutely take your feedback and make sure it's sent to the right groups. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling! 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

 

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