Visitor
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2 Messages
Looking for how to get updates on what is going on with getting my service connected
I signed up for service almost 2 weeks ago. When I went to do the initial set up of the modem, it just started blinking orange. I scheduled a technical service appointment and got somebody to come out and look at it. They decided it was a problem with the apartment complex in the wall somewhere. Since then, I've been unable to get any updates about what's going on and if I can expect to get service ever. If I'm not going to be able to get service, I need to come up with a different solution. How do I get updates about this and know if I'll be able to get service? Connecting through public xfinity Wi-Fi hotspots isn't going to work long-term. It is against work security policies. It is also significantly less than I am paying for.
EG
Expert
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112.8K Messages
14 days ago
Did the tech advise you to report this to the building owner / property management office ? Because unless they made a special arrangement with Comcast, they are typically the ones who are responsible for maintaining / repairing a building's internal coaxial cable wiring / hardware. Good luck !
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orion104
Visitor
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2 Messages
13 days ago
The tech left us with the impression that it might be your by responsibility or it might be the buildings responsibility and he didn't know yet. I was given nothing written and I was given no way to know what was happening next. I managed to get on a chat with somebody last week when I hadn't heard anything and they said there would be a technician coming out to look at things on Monday morning. I never saw them. I don't know if the technician ever intended to contact me at all or if they were looking at the building in general. I don't know. No one has been volunteering any information to me.
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EG
Expert
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112.8K Messages
13 days ago
I'm going to escalate this issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards for review. You should get a reply here in your topic.
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XfinityMarcus
Official Employee
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1.7K Messages
13 days ago
orion104 I appreciate you using the Xfinity Community Forum to reach out regarding your services. Thank you for your interest in Xfinity as well. Let's get some clarity on where things stand with your services. Can you send me a direct message with your full name and complete service address to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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strega7
Contributor
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420 Messages
13 days ago
Do you know if any of the techs were able to find/access the wiring closet? I found mom's last year by borrowing a key and opening everything. No building staffer knew what I was even talking about. Once I found it, I found mom's room connected to an antenna on the roof - easy fix in that case - once the room was found!
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