long term outage

On 10/21/26 an Xfinity technician came to my residence and restored my service. I'm not here all the time , but I noticed there was an issue months ago when I would try to log on to my camera. I notified Xfinity a number of times but could not follow through due to the fact that I would not be present  at the apt for a service call .

 When he was finished the technician said that some wiring was switched and he corrected it . 

That means that it was not my fault , yet Xfinity kept charging me a monthly fee of $22.64 for a service I couldn't use. I  cannot remember exactly when I noticed there was a problem, but it has been most of the year. I'm sure you can check your database and see when I logged on to record a problem with the Chat feature.

I would like to get some reimbursement for an issue that I had nothing to do with .

thank you