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porkapatamus
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Sunday, December 1st, 2024 7:40 PM

Logs - US profile assignment change

Hello,

My cable modem keeps logging this error quite frequently, sometimes every hour, and sometimes every 5 minutes.  It alternates between:

US profile assignment change. US Chan ID: 41; Previous Profile: 12; New Profile: 11

US profile assignment change. US Chan ID: 41; Previous Profile: 11; New Profile: 12

Whenever the cable modem logs this, it seems to coincide with some packet loss.  Connection, signal strength and SNR all look good as far as I can tell and within spec.  I have also tried changing cables, splitter, and even a different cable modem, but that error continues to repeat.  Just wanted to check and see if this is a common thing for a cable modem to continue switching the upstream profile, or if I need to have Xfinity investigate further:

No Time type Priority Event
1 12/01/24 11:21:28 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
2 12/01/24 08:52:45 67061601 notice US profile assignment change. US Chan ID: 41; Previous Profile: 11; New Profile: 12.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
3 12/01/24 08:49:50 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
4 12/01/24 08:47:45 67061601 notice US profile assignment change. US Chan ID: 41; Previous Profile: 12; New Profile: 11.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
5 12/01/24 08:13:50 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
6 12/01/24 08:07:45 67061601 notice US profile assignment change. US Chan ID: 41; Previous Profile: 12; New Profile: 11.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
7 12/01/24 07:56:04 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
8 12/01/24 03:35:51 67061603 notice US profile config update. US Chan ID: 41.;CM-MAC=xx:1e;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
9 12/01/24 03:35:51 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
10 12/01/24 03:33:15 67061601 notice US profile assignment change. US Chan ID: 41; Previous Profile: 11; New Profile: 12.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
11 12/01/24 02:55:43 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
12 12/01/24 00:50:45 67061601 notice US profile assignment change. US Chan ID: 41; Previous Profile: 11; New Profile: 12.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
13 12/01/24 00:03:21 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
14 11/30/24 23:43:30 67061601 notice US profile assignment change. US Chan ID: 41; Previous Profile: 11; New Profile: 12.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
15 11/30/24 23:40:24 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
16 11/30/24 23:34:45 67061601 notice US profile assignment change. US Chan ID: 41; Previous Profile: 12; New Profile: 11.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
17 11/30/24 22:52:43 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
18 11/30/24 20:35:15 67061601 notice US profile assignment change. US Chan ID: 41; Previous Profile: 11; New Profile: 12.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
19 11/30/24 20:19:57 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;
20 11/30/24 19:00:15 67061601 notice US profile assignment change. US Chan ID: 41; Previous Profile: 11; New Profile: 12.;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.1;

Thanks!

Question

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Updated 

12 days ago

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XfinityEricB

Official Employee

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1.7K Messages

12 days ago

 

porkapatamus Thanks for reaching out about the errors in your logs. I would be happy to see what I can see on our end that may be causing the problem. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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