Visitor
•
4 Messages
Logs report "Primary internet is experiencing packet loss." everyday at 4:03PM.
Any idea why my logs show the following everyday at about the same time? been doing this for weeks, and i have reset my modem several times.
--------------------------
|
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
|
Today at 4:09 PM
|
|
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
|
Dec 12, 2023 4:08 PM
|
|
Your primary internetComcast Cablewas disconnected and has been restored multiple times in last 24h. If this persists, please try restarting your ISP Modem.
|
Dec 11, 2023 4:35 PM
|
|
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
|
Dec 11, 2023 4:07 PM
|
|
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
|
Dec 10, 2023 4:06 PM
|
|
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
|
Dec 9, 2023 4:05 PM
|
|
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
|
Dec 8, 2023 4:04 PM
|
|
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
|
Dec 7, 2023 4:03 PM
|
|
Your primary internetComcast Cablewas disconnected and has been restored multiple times in last 24h. If this persists, please try restarting your ISP Modem.
|
Dec 6, 2023 5:16 PM
|
|
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
|
Dec 6, 2023 4:02 PM
|
|
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
|
Dec 5, 2023 4:01 PM
|
|
Your primary internetComcast Cablewas temporary disconnected and has been restored.
|
Dec 4, 2023 9:36 PM
|
|
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
|
Dec 4, 2023 4:00 PM
|
|
Primary internet is experiencing high latency. Please restart the modem or contact the ISP if this persists.
|
Dec 4, 2023 8:12 AM
|
|
Your primary internetComcast Cablewas disconnected and has been restored multiple times in last 24h. If this persists, please try restarting your ISP Modem.
|
Dec 3, 2023 10:09 PM
|
|
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
|
Dec 3, 2023 3:59 PM
|
|
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
|
Dec 2, 2023 3:58 PM
|
|
Your primary internetComcast Cablewas disconnected and has been restored multiple times in last 24h. If this persists, please try restarting your ISP Modem.
|
Dec 1, 2023 10:03 PM
|
|
Primary internet is experiencing packet loss. Please restart the modem or contact the ISP if this persists.
|
Dec 1, 2023 3:57 PM
|
--------------------------------------
flatlander3
Problem Solver
•
1.5K Messages
2 years ago
For anyone to suggest something, they'd need to know exact equipment model numbers and firmware versions of what you are using, and how you have it connected (your network topology).
That's a pretty sparse log, so I'd guess some sort of embedded device "gateway ping" utility is running on something, but that's about it.
0
0
XfinityRaf
Official Employee
•
1.1K Messages
2 years ago
Good afternoon @RossP12. Are you experiencing any issues with your connection dropping when you are actively using it?
1
0
XfinityRaf
Official Employee
•
1.1K Messages
2 years ago
Appreciate you providing those details. We can check your signal levels to make sure everything looks good on our end.
Please send our team a direct message with your full name and full address, and we can get started.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
EG
Expert
•
111.8K Messages
2 years ago
@RossP12 @XfinityRaf
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
0