cbcX Thank you for stopping by for help with accessing your modem settings. We have made some changes where you now have to request access to the admintool options for your modem. It is super easy. Open the Xfinity app and navigate to the "WiFi" tab. Select "View WiFi equipment" and open "Advanced settings". Tap "Admin Tool online access". Toggle the button to "Allow" access and select "Save".
For the benefit of anyone who finds this thread, it appears that an update to modems around 11/14 prevents customers from having meaningful access to the integrated management interface until that access is explicitly enabled using the Xfinity application as XfinityAmandaB explains above. There is a potential catch, though. After my modem received this update, I was locked out of the management interface, and the Xfinitiy app reported that the modem was "offline", so there was no option to enable administrative access again. What was done for me to cause the modem to appear online in the Xfinitiy application came at the cost of enabling the modem's integrated WiFi and disabling bridge mode. However, afterwards, I was able to use the Xfinity app to restore access to the modem's management interface and re-enable bridge mode.
XfinityAmandaB
Official Employee
•
2.8K Messages
18 days ago
Select "View WiFi equipment" and open "Advanced settings".
Tap "Admin Tool online access".
Toggle the button to "Allow" access and select "Save".
1
0