Visitor
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17 Messages
Logging in to the gateway router to find my neighbor’s information.
This has never happened before, and I’m pretty angry because as per usual, we can’t get in touch with someone who works in the United States, who’s has been properly trained on technical issues regarding WiFi. This is why people hate Comcast. But I digress.
Lately I have been having issues with my internet, and it says all of these random people are connecting to my wifi. I’ve had to pause them all because I don’t know what’s happening. I changed my passwords, changed my wifi names, etc. I logged into my router, 10.0.0.1, and it kept saying my password was incorrect, I finally fixed that and logged in. It brought up my neighbor’s information. Not mine. I was so frustrated I drove down to Comcast to ask them [Edited: "Language"]. I know they can’t diagnose while I am away from my router, but they did assign a tech to me, so I may have an answer in the next day or so? The guy at Comcast says “You may be sharing a coaxial cable??” This has never happened. How could we be sharing a cable wire?
Please help!!! 😫
Accepted Solution
flatlander3
Problem Solver
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1.5K Messages
2 years ago
Xfinity modems use MoCA. It's Ethernet over coax. Your neighbors could be intentionally or unintentionally connecting to your gateway. There is no security in the MoCA version Xfinity unleashed on the public. You can turn it off with the app, but many report it turns itself back on. They're also running up your data usage, and using bandwidth, plus it's a security problem (and a legal one depending on what your neighbors are doing). It's especially common in apartment/townhouse situations.
Try an MoCA PoE filter (point of entry filter). It blocks the higher frequency MoCA uses. If you have no MoCA devices yourself, like a coax connected cable tv box, you can screw it right to the back of your gateway. If you do have coax connected devices, it should go on the coax where your service enters your residence.
They're around $10 on Amazon, or you can order one and have it delivered to a Walmart in a day usually. You can also get one at an Xfinity store if there is one by you. Search for "MoCA PoE filter" to find one.
Alternately, you can use 3rd party equipment without the "feature". https://www.xfinity.com/support/articles/list-of-approved-cable-modems
If there really is "bleed over" with WiFi itself, then it's an undisclosed security exploit that remains unreported to CISA. Your solution would be to stop using the hardware immediately and NOT use their equipment until it's disclosed and resolved.
(edited)
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user_15lsxa
1 Message
1 year ago
I had the same issues it showed his network name I'd and password and his galaxy phone connected end it still kept popping up no matter what I did until I used a small pin to reset the modem I had to hold it for one min anything less and it won't work
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