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location suddenly wrong and I don't know how to fix it
Last week my Hulu subscription started showing me Connecticut news. (I live in Vermont). Then I went to search for something at Walmart.com and they showed my nearest store in Naugatuck. (Not a Vermont town). I don't know much about IPs and etc (Nor do I think I should have to just to surf the internet) and I ran a NordVPN/What is my IP location and it said Connecticut. I remembered that last weekend Xfinity did an upgrade in my neighborhood. So I think they changed something.
Spent ten minutes yelling "Customer Service" at Voice Response Xfinity Assistant (they kept insisting my Modem was Unresponsive and my "only valid response" was to say YES or NO). By the way my Modem was definitely on they finally connected me to a text message agent. He made me restart my modem. Then he got the "advanced team" and dubbed around and told me I should restart my laptop. So I did all that and he said I was fine.
Google Maps locates me in the correct place but the Walmart.com still shows me Connecticut stores and the NordVPN still says I'm in Brookfield, Connecticut.
Is there anything I can do that does not require a CS degree? The Xfinity person told me it is normal to have your IP address move to different places (yet mine ALWAYS says Connecticut) and in the end he told me he "synced" it which don't know what that means?
I see other people have location problems so why is this such an issue with Xfinity?
EG
Expert
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110K Messages
1 year ago
You likely recently received a new / different WAN (public) IP address assignment to your connection from their DHCP server / IP address pool, and the rDNS / geolocation data that is associated with it is now incorrect for you as it previously belonged to someone else that lived in that other area.
Comcast shuffles blocks of IP addresses around the country all the time. And after doing local plant maintenance / upgrades. ISP's don't correct this. A third party service does. Unfortunately, this is typically a *back-burner* thing to get corrected. The only thing that you can do is to report it. You can try this;
https://www.maxmind.com/en/geoip-location-correction
https://support.google.com/websearch/contact/ip/
https://whatismyipaddress.com/location-feedback
http://www.ipligence.com/contact/
https://www.ip2location.com/contact/
https://www.home.neustar/contact-us
Wait for the geolocation provider to approve your request. If your request is approved, the amount of time it takes to see the correction varies by provider. The average is two weeks to a month or more.
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