1 Message
Live person at Xfinity
I'm very frustrated that i am unable to speak to a live person. My internet connection has been intermittent or nonexistent for 2 days.
The virtual can not assist me. I pay an exorbitant amount for this service, yet I am unable to speak to a live person for issues with services.
I may need to terminate my Xfinity service and go elsewhere. This is extremely frustrating.
XfinitySara
Official Employee
•
1.6K Messages
17 days ago
Hey there, @user_k8nlvi! Thank you for taking the time to visit our Xfinity Community Forum with your service concerns. I'm very sorry to hear about the trouble you've had with your connection, and with reaching us for help. You've come to the right place! Our Digital Care Team is awesome to work with because we'll always do whatever we can to review and resolve issues quickly. First, have you recently reviewed these Internet Troubleshooting Tips by chance? I find that to be a great place to start! Please let us know if you notice anything else that you can try or adjust on your end. Otherwise, we may ask you to send us a direct message so that our team can take a closer look. Thank you!
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