Live gaming impossible with comcast fcc complaint
We have more than enough internet capability. Few years ago live gaming seemed not to be an issue it's impossible now...it's always the same answers...reboot system escalate to higher tier tech support...tech to come out and service lines, etc... we're paying so much money for useless service.
We tried everything before finally contacting FCC and lodging a complaint.
We tether, tried several different routers, different games COD, Battlefield, etc..., VPN, port forwarding...you name it.
After, FCC got involved the comcast exec offices got involved...found several physical issues throughout outside lines...it seemed as though these issues were being addressed and it seemed for a day or two online gaming seemed more consistent ...
Long story short FCC case was closed and literally overnight our same issues arise...our gaming continues to be behind everyone else in game. It might be ok for first 20 minutes and then goes right back to seconds behind.
We've called the exec offices and now no one returns calls.
At this point, we think that comcast is throttling?
We're going to continue to look for help at resolving this issue. Is this not against the law...paying for what's promised and they're not delivering...false advertising, bait and switch?
Any suggestions out there would be so appreciated.