Visitor
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1 Message
Lists my WiFi equipment as Thomson DHG546 when I have a Arris G54
When I go to the list device page, it states that my WiFi equipment is Thomson DHG546, when I actually own an Arris G54. My internet consistently drops and I wonder if this could be the issue with compatibility. How can I get my device updated to the equipment that I own?
XfinityRaf
Official Employee
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1.4K Messages
1 hour ago
Good afternoon @user_jeff3. Did you ever have a DHG546 active on your account? If so, when did you switch to the G54?
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