Regular Visitor
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5 Messages
Line down
I have tried calling and cannot speak with anyone. Our internet line is down in the yard. This is very dangerous, as we have children. We need a technician.
Regular Visitor
•
5 Messages
I have tried calling and cannot speak with anyone. Our internet line is down in the yard. This is very dangerous, as we have children. We need a technician.
EG
Expert
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114.3K Messages
33 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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3.8K Messages
31 minutes ago
Hello! Thank you for reaching out today! I do appreciate your patience, and I do apologize for the delay. I am just the person to help you in resolving any questions or concerns about a down wire! I appreciate you for bringing it to our attention to have our local team to address. @Slingit35
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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