Line Buriel

I have been communicating with Xfinity via direct messaging, and my issue still does not get resolved.  Work order opened since July to bury line.  Xfinity at location at least six times to fix the line because of the lack of burial.  No one can give answers as to when the line will be buried.  Xfinity said the work order as complete on 10/31; however, the line is still unburied.  No one will call me or reach out directly from Xfinity.  Such a lack of customer care and empathy about lack of service.