Like burial

I've tried to use the assistant in the app but I don't want my wording to be mistaken. Id like to get my line buried because my lime currently is in the air with trees all over it. Also it's super low hanging and I have multitude of things that have to go under it. How do I put in a ticket for this?

Responses

Oldest First

Selected Oldest First

Accepted Solution

XfinityBenjaminM

Official Employee

•

2.8K Messages

1 hour ago

Dharp_Hello! Thank you for reaching out. In regard to your concern, this is what we refer to as a 'drop relocation', when you go from an aerial line to a buried one. This does require a technician to see if it's possible; sometimes it is not, depending on the requirements of the city/county. There is normally a fee of $100 for the service visit.

We also see your Direct Message. In the future, please wait to be invited to send a DM, as it is against our Forums Guidelines to send an Unsolicited Direct Message to an Official Xfinity Employee. We'll respond to your DM shortly. Please make sure to follow the process going forward.

0

EG

Expert

•

116.9K Messages

1 hour ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

Customer Service

Dharp_

Like burial

XfinityBenjaminM

EG

New to the Community?