Visitor
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1 Message
Lightning fried modem
Hello, we just had a thunderstorm and after a lightning strike very close to my house, my modem will not power up despite trying different outlets and a different power cord. The lights will not come on.
Visitor
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1 Message
Hello, we just had a thunderstorm and after a lightning strike very close to my house, my modem will not power up despite trying different outlets and a different power cord. The lights will not come on.
XfinitySeth
Official Employee
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1.5K Messages
5 days ago
Howdy user_i35etr! I'm sorry to hear about the storms in your area making a fuss, but I know it's that time of year for sure. Above all I hope your home and family are okay 👍 Whenever services are out due to a power outage in the area, our local teams are alerts right away to ensure we can get you back opnline as soon as possible.
Have you had a chance to check out the status of your services at xfinity.com/support/statusmap yet?
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user_0zu1ek
Visitor
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6 Messages
2 days ago
We have had the same thing happen twice in the last two months. The modem was fried and we had to get a new one. Is there anything Xfinity can do to protect the cable coming into the house?
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