Visitor
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3 Messages
less than 500mbps speed on ethernet
was wondering if there could be an issue with the XFi modem to why i am only getting less than 500mbps to my tp link VPN router/gateway via ethernet. i am connected to port one on the router using Cat 6 cable. plan speed is 1.2gbps. i know that the ethernet ports are only rated at 940mbps but i should be closer to that?
EG
Expert
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110.3K Messages
2 years ago
What do you get with a computer connected directly to the Xfi gateway device (no TP-link router in the mix) ? Is it in bridge mode ? What is the exact make and model number of it ?
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XfinityBillie
Official Employee
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3.3K Messages
2 years ago
@user_5f50a4 thank you for reaching out here on our Xfinity Forums. It looks like @EG beat me to the questions I needed to ask to get started with troubleshooting! Can you please confirm what the speeds are when connecting directly to the Xfinity modem, if the modem is in bridge mode and the make and model?
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user_5f50a4
Visitor
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3 Messages
2 years ago
The modem is in bridge mode. See below for modem specs
Model: CGM4331COM
Vendor: Technicolor
Hardware Revision: 2.0
Serial Number: 304930042144109657
Processor Speed: 1503 MHz
DRAM Total Memory: 1024 MB
DRAM Used Memory: 747 MB
DRAM Available Memory: 277 MB
Flash Total Memory: 2048 MB
Flash Used Memory: 138 MB
Flash Available Memory: 1910 MB
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