Regular Visitor
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4 Messages
less than 1mb of upload speed
I don't know what to do. Every evening, my upload speeds drop to less than 1mb. Playing on Xbox Live becomes impossible.
I have the 300mb service. I get 350 down.
I recently had a complete outage. The coaxial cable was broken, had water in it. It was replaced from the pole to the drop.
My speed is decent during the day, around 1900 EST, my speed drops so bad that the Xfinity speed test just says error.
This is extremely frustrating.
EG
Expert
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107.9K Messages
4 years ago
What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
Is this a WiFi connection ?
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810TJCraig
Regular Visitor
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4 Messages
4 years ago
I can't find the downstream power level. What tab is that under?
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810TJCraig
Regular Visitor
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4 Messages
4 years ago
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810TJCraig
Regular Visitor
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4 Messages
4 years ago
I can't find the setting to check this again, can you explain how I can check the power levels?
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EG
Expert
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107.9K Messages
4 years ago
The upstream power is on the high side and it may be intermittently fluctuating even higher to out of spec levels. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.
In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.
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EG
Expert
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107.9K Messages
4 years ago
You already did. And I already gave you some stuff that you can try.
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