2 Messages
Leased router
Hello, I have a leased router and I bought a NETGEAR - Nighthawk AC1900 router. When I try to set up this new router the Xfinity app dosent recognize the MAC number, and therefore I cant proceed with the set up. Need help on what to do.
EG
Expert
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110.1K Messages
3 months ago
The Xfinity App can't be used to set up third-party customer owned / purchased stand-alone routers. It must be done manually in the device's user interface pages or possibly with the manufacturer's own app. It gets connected to your Xfinity leased gateway device (assuming that is what you have), and the leased gateway device must be put into bridge mode so that it acts only as a straight / plain vanilla cable modem;
https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode
Or you can purchase a third-party straight cable modem to be used with your Netgear router and return the leased gateway device, and save the monthly leasing fee.
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XfinityAngie
Official Employee
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1.8K Messages
3 months ago
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EG
Expert
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110.1K Messages
3 months ago
FWIW. AC1900 is not even a model number. And when I looked up Netgear AC1900, it only came up as a stand-alone router device.
(edited)
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EG
Expert
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110.1K Messages
3 months ago
@lessamb
Is it the C6900 ?
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