1 Message
Latency/Routing issues
Over the past week, latency has become a massive issue for me. I live in Missouri, and normally connect to game server in Quebec, Canada. However, when running a traceroute to the server, it's far from optimal. My connect hops to Colorado and then for some reason, to Texas, before reaching the server in Canada. The increased latency has been noticeable for every other game as well.
I have never experienced an issue like this before, and do not know how to begin troubleshooting this.
XfinityJamesC
Official Employee
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1.5K Messages
3 months ago
Greetings, @user_ngsoli! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your connection, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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106K Messages
3 months ago
@user_ngsoli @XfinityJamesC
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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