10 Messages
Latency/Packet Loss issues
Hello. In the past I had extremel latency/packet loss issues that was ultimately resolved, to an extent, after multiple technician visits and even swapping over to your company's mode/router combo. The issue was essentially "gone" for an extended period of time but now the issue has returned and causing me a lot of headaches and interruptions during service use. Through PingPlotter I have noticed that the backbone server located at (50.222.42.250), which seems to be Livermore, is what was causing the issues.
I need someone that:
1. Is knowledgeable and experienced in the technical side and can help me resolve this issue.
2. Will provide a solution to my issue
3. Can provide a better understanding of why this is occuring on a regular basis now.
I have been a loyal comcast customer for many many years but this issue seems to keep circling back and ultimately if I cannot get a resolution I may have to look elsewhere for service as I do not want to pay for a service that has intermittent connectivity and interruptions constantly. Thank you!
XfinityRichard
Official Employee
•
2.3K Messages
21 days ago
Hi there, @jarrod_l ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are continually experiencing with the latency/packet loss you have been experiencing. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
0
0
EG
Expert
•
112.8K Messages
21 days ago
@jarrod_l @XfinityRichard
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
0