Latency

Earlier this year before the download went from 1.2 to 1.4gbps my latency was on my nighthawk router was 10ms to 13 at highest. Since they hooked up a line at the top of the road to a business I'm getting higher latency and minor jitter. All they want to do is send a tech out charge me 100 dollars for nothing.

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Floorboss

Visitor

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6 Messages

2 months ago

I forgot to say I'm using cat8 Ethernet cables on everything and sometimes can't reach full speed and the speed bounces

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XfinityAngie

Official Employee

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2.4K Messages

Floorboss, Hello, and thanks for reaching out to Xfinity Support. I am sorry to hear you are having service issues. We would be happy to take a look.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

0

Heid217

29 Messages

@Floorboss Do you still have latency issues? I currently saw mine go up at exactly 6:20am a few days ago and it just stayed up since then.

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6 days ago

0

F

Floorboss

Visitor

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6 Messages

@Heid217 Yes still high latency compared to when I first got it. Also now I have jitter.

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6 days ago

0

XfinityBradM

Official Employee

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1.2K Messages

We never got a DM from you to assist with troubleshooting the connection issues. Please send us a DM with your first and last name along with your full-service address to get started.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

4 days ago

0

Heid217

29 Messages

@Floorboss Yeah, no clue if they are making changes or a bunch of us all had CMTS/Node Issues at the same time?
Who knows at this point. Finally they are addressing it instead of app and tech gaslighting me that it was my modem.

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3 days ago

0

EG

Expert

•

116.2K Messages

2 months ago

@Floorboss @XfinityAngie

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

2

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Your Home Network

Floorboss

Latency

Floorboss

XfinityAngie

Heid217

Floorboss

XfinityBradM

Heid217

EG

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