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Latency variation/ping spiking
I live in an apartment complex and have a Gateway with 800mb download. For the past few months I've had consistent latency variation while gaming (Xbox with Ethernet) making it nearly impossible to play. I installed a MoCa POE filter on the wall outlet, speedtest.net shows 600-800 download consistently and 25 upload, network test on Xbox shows that it's fine - but I still get in game ping spikes that seem to correlate with busier times of the day (after 7pm). I went through the diagnostics checklist that was recommended on other posts and everything checked out there.
Could this latency issue be due to heavy traffic during these times of the day, or is this a network issue that can be diagnosed? I feel like this isn't normal - my other thought was maybe this is an issue with the main access point in the apartment, or getting interference from neighbors.
I've done lots of research over the past few months and haven't found a solution.
XfinityThomasB
Official Employee
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1.9K Messages
1 year ago
Hello Typists
Thank you for reaching out. There is no need for a MoCA filter, that is not actually related to Internet. A MoCA filter is used if you have a DVR in the home running our X1 TV service, the MoCA is used to filter your residence vs your neighbor or vise versa. Related to TV, MoCA is just used to avoid crosstalk of DVR content.
What you are describing seems to be related to server traffic. You might want to reach out to some other players tied to your game choice to discuss ways to manage in home routing. Unfortunately, that style of port forwarding and advanced traffic management is not something we can provide support on. That is something you would self-support since it deviates the router from traditional protocol. If you do not have a networking background, I would advise touching base with networking professional to consult with you on some options.
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