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Thursday, April 17th, 2025 3:25 PM

Latency Issues at regional Comcast nodes 10.22.113.2 and 96.216.209.1

Hi Comcast Support,

I’ve continued to experience irregular latency and spikes during normal internet use, especially while video conferencing. I've run multiple traceroutes and identified consistent issues occurring within your internal network. Here's a summary of recent findings:

Consistent problem nodes:

  • 10.22.113.2 – often spikes between 200–350ms

  • 96.216.209.1 – continues to show high latency and packet loss (previously spiked at 3440ms, now fluctuating between 289–347ms)

Latest traceroute to google.com (142.250.190.46) showed:

  • Moderate to severe jitter starting at hop 3

  • Spike behavior continuing through your regional routing

  • Latency bleeding into the Google network due to earlier instability

My home network is stable (low latency at hop 1), and I've rebooted my modem and router, which improved local performance, but these upstream issues remain.

I am happy to provide logs or additional trace results. I would greatly appreciate any action your team can take to address the performance on or around the affected nodes.

Thank you,
user_ryxmdc

1 Message

14 days ago

Comcast - I am having similar issues. No latency across my LAN, but significant latency on the WAN.

This issue occurs regularly in the late afternoon and into the early evening.

Please advise.

traceroute to 1.1.1.1 (1.1.1.1), 64 hops max, 40 byte packets
 1  setup.ubnt.com (192.168.200.1)  5.395 ms  5.317 ms  3.463 ms
 2  96.120.3.77 (96.120.3.77)  1107.650 ms  930.398 ms  987.853 ms
 3  po-301-1209-rur01.ashleyriver.sc.chrlstn.comcast.net (96.110.122.9)  970.499 ms  1215.238 ms  1003.924 ms
 4  be-15-rar01.charleston.sc.chrlstn.comcast.net (68.86.130.205)  635.625 ms  617.941 ms  695.541 ms
 5  ae-50-ar02.southside.fl.jacksvil.comcast.net (68.87.164.125)  736.191 ms  689.425 ms  787.671 ms
 6  c-50-149-168-110.hsd1.tn.comcast.net (50.149.168.110)  923.123 ms  715.344 ms  724.149 ms
 7  one.one.one.one (1.1.1.1)  947.318 ms  838.654 ms  867.967 ms

64 bytes from 1.1.1.1: icmp_seq=0 ttl=58 time=1497.477 ms

64 bytes from 1.1.1.1: icmp_seq=1 ttl=58 time=1430.786 ms

64 bytes from 1.1.1.1: icmp_seq=2 ttl=58 time=1130.718 ms

64 bytes from 1.1.1.1: icmp_seq=3 ttl=58 time=890.589 ms

64 bytes from 1.1.1.1: icmp_seq=4 ttl=58 time=1365.615 ms

64 bytes from 1.1.1.1: icmp_seq=5 ttl=58 time=1389.170 ms

64 bytes from 1.1.1.1: icmp_seq=6 ttl=58 time=1239.279 ms

64 bytes from 1.1.1.1: icmp_seq=7 ttl=58 time=1622.094 ms

64 bytes from 1.1.1.1: icmp_seq=8 ttl=58 time=1596.580 ms

64 bytes from 1.1.1.1: icmp_seq=9 ttl=58 time=1418.071 ms

64 bytes from 1.1.1.1: icmp_seq=10 ttl=58 time=1098.270 ms

64 bytes from 1.1.1.1: icmp_seq=11 ttl=58 time=894.506 ms

64 bytes from 1.1.1.1: icmp_seq=12 ttl=58 time=1298.552 ms

64 bytes from 1.1.1.1: icmp_seq=13 ttl=58 time=1288.939 ms

64 bytes from 1.1.1.1: icmp_seq=14 ttl=58 time=1388.511 ms

64 bytes from 1.1.1.1: icmp_seq=15 ttl=58 time=1069.802 ms

64 bytes from 1.1.1.1: icmp_seq=16 ttl=58 time=1440.432 ms

64 bytes from 1.1.1.1: icmp_seq=17 ttl=58 time=1080.956 ms

64 bytes from 1.1.1.1: icmp_seq=18 ttl=58 time=1016.302 ms

64 bytes from 1.1.1.1: icmp_seq=19 ttl=58 time=1452.007 ms

64 bytes from 1.1.1.1: icmp_seq=20 ttl=58 time=1888.333 ms



Official Employee

 • 

1.4K Messages

jason_it thanks for using the Xfinity Community Forums page to reach out regarding your latency concerns. Are you using an Xfinity provided gateway in conjunction with a third party router, or do you have all customer owned third party equipment?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

2K Messages

13 days ago

 

user_ryxmdc Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having issues with your internet connection, and we'll be happy to help! When you can, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Expert

 • 

110.1K Messages

13 days ago

@user_ryxmdc @XfinityBenjaminM 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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