Latency and Jitter

user_9pf402 I’m truly sorry to hear about the issues you’ve been facing. I know how crucial it is to have dependable service when working from home, and I’m here to help troubleshoot and get things back on track. Let’s work together to resolve this. What troubleshooting steps have you taken so far? Did you try rebooting the modem manually or through the Xfinity App? We also recommend checking the coaxial connection on both ends (Wall plate and Modem) to make sure the connection is tight. For more tips on how to troubleshoot your internet connection, you can visit us HERE.