latency *absurdly* low

right. 

the problem i'm experiencing is that i'm experiencing painfully slow internet next to the router.

As in, loading videos on youtube is lagging.

This is a new problem and was not happening say 1 month ago 

as i said, please point me to the steps to 

1) change my router
2) change/check my wires

Good evening @user_yr6qy3, and thank your for reaching out on our Community Forums, I'm sorry to hear about your painfully slow internet, as someone who relies on a stable connection for work and school, I know how frustrating that can be! I hope your day is otherwise going well though and assure you that our team will do everything to help with your connection issues. I see that you stated this problem is new and was not happening about a month ago, have you made any changes to your service or equipment recently? We'd be happy to assist with pointing you in the right direction to change your router. To confirm, are you using an Xfinity gateway? If so, you can swap it out at any Xfinity retail location. Please visit https://www.xfinity.com/local/store-offers to find your nearest location along with the associated store hours or we can ship a new one directly to your home. If this is more convenient for you, please let us know. :)

In regard to changing/checking your wires, are you referring to the wires outside your home? If so, we would need to get one of our expert techs out there but we are happy to run some diagnostics as well to see how your signal strength is looking.