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Thursday, September 19th, 2024 8:44 PM

Latency 2.47 sec Xfinity

I’ve had Internet issues for months. They’ve replaced the router. They ran new lines. They’ve even had the power company out checking the powerlines. I’ve had at least four service calls. They say there’s nothing wrong. I work from home and my work does and they say it’s coming from Xfinity. They have no fix no resolution no follow up. My computer drops anywhere from 3 to 4 times a day. I’m going to lose my job because of their service.
I have shut down all other items using Wi-Fi or the Internet and only have my computer for work using the Internet and it is hardwired in.

Still can’t keep a connection. 

This company has this type of service is still open for business. When you call, they have nothing to offer you. No previous information. Transfer you and transfer you. 

Official Employee

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1.1K Messages

2 months ago

 

user_i2cskj This isn't the experience we want you or any customer to have, and my team can help. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

2 Messages

@XfinityShawn​ no things helped

Official Employee

 • 

1.4K Messages

@user_i2cskj Sorry to hear that. Please reach out by Direct Message if we may assist. We look forward to your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Expert

 • 

107.1K Messages

2 months ago

@user_i2cskj @XfinityShawn 

@XfinityLinda 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

(edited)

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