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Mercer_reroute
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08/19/2026 9:48 PM

Large packet loss outside my home network

I am experiencing severe, sustained packet loss of over 70% specifically when routing to target servers.

Target destination:  50.228.250.250

I have run a traceroute and PingPlotter diagnostic. My local home network is completely clear, but data is collapsing at the Comcast handoff node right after the Microsoft edge network. I need this escalated to network engineering to check for a regional routing or peering issue.

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13 days ago

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EG

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120.8K Messages

21 days ago

Including a traceroute output would help. Don't post a PingPlotter pic. Use the OS's built-in tool. Copy and paste the text.

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Mercer_reroute

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Received. I do not know how to use the built-in OS tool. I'm not sure about the trace route output either. 

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21 days ago

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EG

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20 days ago

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Mercer_reroute

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I was successful at following the instructions, and running the built-in traceroute. However, I am cautious of posting the text, because my Ip would be exposed.. 

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18 days ago

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EG

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18 days ago

Your WAN / public IP addy does not show up in forward traceroute outputs.

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Mercer_reroute

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I unfortunately got distracted away from communicating back to you. And I feel unsettled about it. Here are my results below ✨.

'tracert65.55.42.21' is not recognized as an internal or external command,

operable program or batch file.

C:\Users\>tracert 65.55.42.21

Tracing route to 65.55.42.21 over a maximum of 30 hops

  1 1 ms <1 ms <1 ms 10.0.0.1

  2 9 ms 9 ms 7 ms 10.61.77.194

  3 10 ms 10 ms 11 ms po-304-1203-rur201.flint.mi.michigan.comcast.net [69.139.250.45]

  4 9 ms 10 ms 10 ms po-2-rur202.flint.mi.michigan.comcast.net [68.87.188.166]

  5 9 ms 10 ms 10 ms po-200-xar02.flint.mi.michigan.comcast.net [96.110.94.153]

  6 9 ms 10 ms 11 ms po-2-xar01.flint.mi.michigan.comcast.net [96.110.94.137]

  7 12 ms 15 ms 14 ms be-309-arsc1.taylor.mi.michigan.comcast.net [68.86.123.117]

  8 17 ms 13 ms * 50.228.250.250

  9 * * 23 ms po30.rwa03.chi10.ntwk.msn.net [51.10.34.18]

 10 * * * Request timed out.

 11 * * * Request timed out.

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13 days ago

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